COVID-19 Resources

Hansel and Gretel, Lyric Theatre @ Illinois, November 2017, Photo by Darrell Hoemann

Find support for academic, health, personal, and other needs from the College of Fine and Applied Arts, the campus, and our community.

COVID-19 Response FAQ for Students (Updated August 2020)

The top source for information on campus updates about the coronavirus is Please use this FAA FAQ to address other academic questions you may have.

Classes start Monday, August 24, and I have not heard from my instructor. What should I do?

For each class in which you are enrolled, you can expect communications from your instructor. Make sure to check your email account, and you may also need to look in your spam folder. If you do not hear from your instructor prior to Friday, August 28, please reach out to your departmental advisor or the FAA Academic Affairs Office.

I am unhappy with my course(s) and do not like the method of online delivery. What are my options?

If you have concerns about any of your current classes, please know that you do have options. You may pursue a drop, elect credit/no credit grading, or add a second eight-week course. You should view the FAA academic policies and the fall 2020 academic deadlines. You may also want to discuss these options and how they may impact your progress toward a degree with your departmental advisor or the FAA Academic Affairs Office.

Can I earn honors credit for a course I elect for credit/no credit grading?

No, a course cannot be both selected for CR/NC grading and designated for honors credit. Students electing CR/NC grading will not maintain the "H" designation for the course.

I am having trouble with my online classes and need some assistance. Where can I get some help?

Here are some great resources on campus that can provide you with some tips for learning online:

Connecting to the Internet

Learn to Use Video Technologies

Keep Learning

Adapting to Being an Online Student

University Library Services

What if I do not have access to the necessary computer technology to participate in my online classes, cannot access the software required by my course, or have a poor Internet connection?

If you do not have access to technology that will allow you to engage in remote instruction, please contact the Student Assistance Center in the Office of the Dean of Students.


Who should I contact if I have specific questions about technology?

If you have specific questions or concerns about technology, please contact Technology Services for assistance or consult the Technology Services website.

This semester has been very stressful. Am I able to use campus resources from my home?

Yes, all of our campus resources are available to assist you remotely.

Please check the Counseling Center's website for frequent updates regarding telemental health services and online psychoeducation.

If you are experiencing a psychological emergency, please call the 24-hour Crisis Line at 217.359.4141 or 911.

The Counseling Center has additional COVID-19 resources available.

Where can I find a list of campus resources that may be helpful to me at this time?

Visit the COVID-19 resource page from Student Affairs for campus support services that are available to you during this time.

Also check the FAA Student Resource Guide.

My financial situation has been greatly impacted by COVID-19 events. Are there any financial resources I should consider?

Please feel free to reach out to your FAA departmental advisor, the FAA Academic Affairs Office, or the Student Assistance Center (217.333.0050 or to discuss your concerns. We all work together and may be able to help you identify the best resources for your situation. The Office of the Dean of Students has other useful suggestions.

I've had some trouble with my lease and rental office due to COVID-19 concerns. What should I do?

Off-Campus Community Living remains available to assist students. To schedule a virtual meeting, please call 217.333.0112 or email